Refund policy

FURAZZI RETURN & REFUND POLICY

Every Furazzi product is made especially for you using the photo and customization options you provide. Because personalized products are created specifically for each customer, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or dissatisfaction with a photo supplied by the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue.

Once we review and approve your claim, we will arrange a replacement or refund at no additional cost to you, as appropriate.

Cancellations and Changes

Because personalized orders may enter production quickly, cancellations or changes are not guaranteed after an order has been placed. Contact us as soon as possible if you need to make a change. If production has already begun, we may be unable to cancel or modify the order.

Customer-Supplied Photos

Customers are responsible for uploading a clear, appropriate image and selecting the correct customization options. We are not responsible for quality issues caused by low-resolution, blurry, dark, cropped, or otherwise unsuitable customer-supplied images.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

If there is a problem with your Furazzi order, please contact us through our Contact page and include your order number.